How many people use Kliken?
What are your thoughts on it? Is it worth checking out or is there a better alternative to manage paid search?
Any advice on this would be much appreciated :)
Koo_Janzen Member Posts: 3
Not a great experience. I set up a campaign using their app for my own (web design) business and while I fully accept my budget may have been too small or my area to narrow, the only impression I got from the app is that something wasn't right.
I reached out to support and that is when it all fell down. I waited weeks for some sort of reply and nothing came. Only when Duda got involved did I eventually get an answer but rather than looking into what the problem was, they just offered me a refund. I explained that wasn't helpful as I was trying to learn from my experience so that I could have the confidence to sell this service to my customers.
No further reply. Got my money back.
I replied with the same comments to a post on our FB group and instantly, the MD of Kliken came on the comments and promised he would help me out if I emailed him direct.
This I did, and my email was immediately passed over to the same support agent I dealt with originally. Again, I waited weeks with nothing and then all of a sudden I get an automated Zendesk message expressing the hope that I was happy with the service provided and that they were closing the ticket now...
I have given up now...2
I have heard mixed reviews and because of that, it's not something we have messed with.1
Thanks for sharing your experiences - such a shame it doesn't work that well and we really can't trust the support if that is whats happened.
Onwards to a better solution, we will scratch Kliken for now.0
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