HELP - Lack of service / chat

gazzire
gazzire Member Posts: 1
What happened, with the service via chat, the BOT has no option to talk to the live chat


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Comments

  • Aj_Cre8
    Aj_Cre8 Member Posts: 272 MVP

    The option to chat with support is only available within Specific hours.. The option is still there.. The widget was upgraded to allow easier searching through the support docs before going to live chat.. @Sheyla can help shine some additional light on this.. Sheyla, do you know the specific hours for Chat Support?

  • Sheyla
    Sheyla Member, Administrator Posts: 267 Duda Staff

    @Aj_Pfeil thanks for the tag :)

    Hi @gazzire,

    Our support hours are as follows:

    Support Hours (Web Form/Phone/Live Chat)

    Support is available through the web form, phone, and live chat Monday through Friday from 12:00 AM to 6:00 PM PST, with the following exceptions:

    Phone support and live chat is not available on Wednesdays from 9:00 AM to 10:00 AM PST (GMT-7). For more information, see Team Meetings and Events.

    Portuguese Support is available from 9:00 AM to 12:00 PM, and 1:00 PM to 6:00 PM BST (GMT-3)

    Spanish Support is available from 9:00 AM to 12:00 PM, and 1:00 PM to 6:00 PM BST (GMT-3)

    We have expanded our support hours and availability for our Team and Agency plans to receive 24/5 support through email and live chat, Monday through Friday.

    If you are interested in getting more support availability, you can upgrade to Enterprise and receive 24/7 live-agent chat support.

    You can learn more here.