[SOLVED] Can't Access Live Site Unless I Type "https"

kaitlin
kaitlin Member Posts: 7
edited August 2023 in Ask a Question

I am currently unable to access my live website if I type "mycustomdomain.com" or "http://www.mycustomdomain.com" into the search bar and can only see it if I manually type out "https://www.mycustomdomain.com".

I am currently using Duda's default setting in Site SSL which "force[s] visitors to use secure connection (HTTPS)".

It has been nearly 24 hours since I initiated the transition from hosting my websites via Squarespace to Duda. Can any of you offer any insights into how or when I can resolve this (or expect it to be resolved)?

Thanks!


EDIT: Solved; see end of thread.

Answers

  • Bruce_McCaughan
    Bruce_McCaughan Member Posts: 132 Learner

    Did you enter both (2) A Records?

    My understanding is that one of for http and the other for https.

  • kaitlin
    kaitlin Member Posts: 7
    edited December 2022

    Thanks for this reply, @Bruce_McCaughan. I'm not sure and am having trouble going back into the configurations to see precisely how I approached it. I'm hoping that Customer Support may be able to help me check that and other things. Thanks again for replying over this holiday period when customer support options are limited!

  • kaitlin
    kaitlin Member Posts: 7

    Hi again @Bruce_McCaughan , it appears that I have both A Records present on both of my sites but the problem persists. Any suggestions? I've had trouble getting a call back from Customer Service.


    Thanks!

  • Bruce_McCaughan
    Bruce_McCaughan Member Posts: 132 Learner

    It might be cache on your side.

    Are you able to provide the actual domain here?

  • kaitlin
    kaitlin Member Posts: 7

    Thanks for your reply, @Bruce_McCaughan . I ended up discovering that Duda did not update my DNS records successfully despite many attempts and this was causing the problem. Thanks again!

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