3rd Party Ecwid - Use FedEx Integration with Multiple Boxes?
I have a client with a new, growing online business that is shipping product daily now. They really like the 3rd party ecwid store, the mobile app, etc. - it all works well for them and is integrated with their FedEx account so they are receiving the discounted rates.
Which brings us to the issue, it's hard for me to believe there is no solution for this? So we've set the box dimensions in the fedex settings. From the client side, they are able to send 2 products in 1 of these boxes. The problem that is now happening as they've turned on several products is people are buying multiple items - 3+ but the system is just continuing to charge for the default setting of 1 box, so client losing money there, which is not sustainable.
So far, the only answer I am getting is we have to disconnect the FedEx account and simply go with some amount we come up with by weight to be able to represent this. It's hard for me to believe with all the thousands of ecwid customers that there's not a solution that ties in the fedex account rates with some simple rules so the accurate shipping is charged, even for multiple items? It's either 1 with integration or that's it, you have to shift completely over to estimated costs and lose the automated integration.
Surely there is some solution here? Thank you for your help!