How to Transfer a Duda Site to a Different User Account
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Oh, I'm confused. I have access to "Delete" sites and "Publish" sites. I'm not aware that I need to be the "Owner". 😓
I tried to transfer a test website, and it worked, but the support is claiming that the owner can only transfer sites 😓
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Our support team will provide any updates through the official support thread. If you haven't heard back yet, they're likely still investigating. Once they have something more concrete to share with you, you'll be notified by email.
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A team member can not accept sites. It has to be the Duda Account Holder.
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Hi @Aj_Cre8
Nope, I'm able to transfer a site that's why I proceed moving the published website.
It didn't specify either on the documentation that it needs to be the Duda account holder to accept the website. As long as a team member has access to "Published" and "Delete sites", it can be transferred, that's what it says and that's why I'm able to transfer.
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The issue is already solved! They found the site's ID from their backend (because it's visible on my video) and duplicated it to our new editor.
So I transferred another one today. Here is what I noticed:
- Form responses are not carried over. Much better to include this as well.
- Stats are carried over
- Activity logs user name were changed to "Unknown user", much better if we could still see the previous editors
Thank you so much, guys, for your help.
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Form responses can be exported in CSV files before transferring the site.
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